ABOUT US

About Tech and Human

Tech and Human is a Guatemala-based business process outsourcing company founded by Guatemalan and North American professionals with more than 15 years of combined experience in the BPO industry in Guatemala and the United States.

The company was initially created to help transportation and logistics companies in the United States optimize their operations by leveraging highly qualified talent in Guatemala. Through this model, U.S. companies were able to build efficient, scalable teams in Guatemala while maintaining the operational standards and processes required to successfully serve their U.S. markets.

As our experience grew, so did our vision. We expanded our services beyond the transportation industry to support companies in Guatemala and other markets with workforce management, human resources, payroll, administrative processes and business operations.

Our goal has always been simple: allow our clients to focus on what they do best while we take care of the processes behind their business.

Today, Tech and Human combines people, processes, technology and artificial intelligence to deliver smarter and more efficient business solutions. We continuously identify opportunities to automate repetitive and time-consuming processes, allowing our clients to improve productivity, reduce operational costs and scale their businesses without unnecessarily increasing their workforce.

We believe the future of BPO is not simply about outsourcing people. It is about designing better ways for businesses to operate.

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1Mission, vision & values

Mission

To help businesses operate more efficiently by combining talented people, innovative technology and intelligent processes to deliver reliable, scalable and cost-effective solutions.

Vision

To redefine the way businesses operate by combining human talent, technology and artificial intelligence to create smarter, more efficient and scalable organizations.

Our values

01

Integrity

We conduct our business with honesty, transparency, accountability and respect.

02

Excellence

We deliver high-quality services and continuously improve our performance.

03

Innovation

We embrace technology, AI and new ideas to create smarter solutions.

04

People

Talented, motivated people are at the heart of every successful operation.

05

Efficiency

We optimize processes, reduce unnecessary costs and deliver measurable results.

06

Customer Commitment

We build long-term partnerships and make our clients' success our priority.

07

Confidentiality

We protect client information, data, processes and operations with the highest responsibility.